Privacy Policy

This Privacy Policy describes how Mod Pizza ("we," "us," or "our") collects, uses, discloses, and protects your personal information when you visit our website at modpizza.digital, use our online ordering platform, mobile applications, or interact with us in any way. By accessing or using our services, you acknowledge that you have read, understood, and agree to the practices described in this Privacy Policy.

We are committed to protecting your privacy and handling your personal data in a transparent, lawful, and responsible manner in accordance with applicable United States federal and state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable federal and state regulations governing data privacy and consumer protection.

Please read this Privacy Policy carefully. If you have questions or concerns, you may contact us using the information provided in the Contact Us section below.

1. About Us

Mod Pizza operates a food service business and digital ordering platform under the domain modpizza.digital. Our email contact for privacy-related inquiries is [email protected].

As a food service company operating in the United States, we collect and process personal information to provide you with the best possible dining experience, whether you are ordering online, visiting one of our locations, or engaging with us through our digital channels.

2. Information We Collect

We collect several categories of personal information depending on how you interact with us. The categories below outline the types of data we may collect from you.

2.1 Personal Identification Information

When you create an account, place an order, subscribe to our newsletter, or contact us directly, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Mailing address or delivery address
• Date of birth (where applicable for age verification or loyalty rewards)
• Username and password for account access
• Profile picture or avatar (if uploaded by you)

2.2 Payment and Financial Information

When you make a purchase or payment through our platform, we collect payment-related information. Please note that we do not store full credit card numbers or sensitive financial data directly on our servers. All payment processing is handled by PCI-DSS compliant third-party payment processors. We may collect:

• Billing name and address
• Partial payment card details (last four digits, card type)
• Transaction history and order records
• Digital wallet identifiers (e.g., Apple Pay, Google Pay tokens)

2.3 Order and Transaction Data

We collect information related to your orders and interactions with our food service, including:

• Items ordered, customizations, and special requests
• Order frequency, favorite items, and dietary preferences (if provided)
• Pickup or delivery location preferences
• Redemption of offers, coupons, or loyalty rewards
• Customer feedback, ratings, and reviews

2.4 Usage Data and Online Activity

When you visit our website or use our application, we automatically collect certain usage data and online activity information, including:

• Internet Protocol (IP) address
• Browser type and version
• Operating system and device type
• Pages visited, links clicked, and time spent on pages
• Referring website URLs
• Search queries entered within our platform
• Date and time of your visits
• Session identifiers and interaction logs

2.5 Device Information

We may collect information about the devices you use to access our services, including:

• Device identifiers (such as device ID or advertising ID)
• Mobile carrier information
• Hardware model and firmware version
• Screen resolution and display settings
• Network connection type (Wi-Fi, cellular)
• Location data (if you grant permission through our mobile app)

2.6 Location Data

With your explicit consent, we may collect precise or approximate geolocation data to help you find the nearest Mod Pizza locations, facilitate delivery services, and personalize your experience. You may disable location tracking at any time through your device settings.

2.7 Communications Data

If you contact us through email, live chat, social media, or any other communication channel, we collect and retain records of those communications, including:

• Content of your messages and correspondence
• Customer service interactions and support tickets
• Survey responses and feedback submissions
• Social media mentions, comments, and direct messages

2.8 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, local storage, and similar tracking technologies to enhance your experience on our platform. For detailed information about our use of cookies and your options to manage them, please refer to our Cookie Policy available on our website. Generally, we use:

• Essential Cookies: Necessary for the operation of our website and ordering platform
• Analytics Cookies: To understand how visitors use our website and improve our services
• Marketing and Advertising Cookies: To deliver relevant promotions and advertisements
• Preference Cookies: To remember your settings and personalize your experience

2.9 Information from Third Parties

We may receive personal information about you from third-party sources, including:

• Social media platforms (if you connect your social accounts or log in via social sign-in)
• Third-party food delivery platforms and aggregators
• Marketing and analytics service providers
• Publicly available sources and databases

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Provision and Order Fulfillment

• Processing and fulfilling your food orders, whether for pickup or delivery
• Managing your account and providing customer support
• Sending order confirmations, receipts, and status updates
• Processing payments and managing billing
• Administering loyalty programs and rewards

3.2 Personalization and User Experience

• Personalizing your experience based on your order history and preferences
• Recommending menu items based on your past orders
• Remembering your preferences for future visits
• Providing location-based services and nearby store information

3.3 Marketing and Communications

• Sending promotional emails, offers, and newsletters (with your consent)
• Notifying you of special deals, limited-time offers, and new menu items
• Conducting surveys and collecting feedback to improve our services
• Displaying targeted advertising on our platform and third-party websites
• Running sweepstakes, contests, and promotional campaigns

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any email, adjusting your account settings, or contacting us directly at [email protected].

3.4 Analytics and Business Intelligence

• Analyzing website traffic, usage patterns, and customer behavior
• Measuring the effectiveness of our marketing campaigns and promotions
• Conducting market research and demand forecasting
• Improving our menu, pricing, and service offerings based on data insights
• Generating aggregated, anonymized reports and statistics

3.5 Security, Fraud Prevention, and Legal Compliance

• Detecting, preventing, and investigating fraudulent transactions and security incidents
• Verifying your identity and authenticating account access
• Complying with applicable laws, regulations, and legal obligations
• Enforcing our Terms of Service and other policies
• Protecting the rights, property, and safety of Mod Pizza, our customers, and the public
• Responding to legal requests, court orders, and government inquiries

3.6 Operational and Administrative Purposes

• Internal record-keeping and business administration
• Staff training and quality assurance
• Technology development, testing, and improvement
• Mergers, acquisitions, or business restructuring activities

4. Sharing Your Information with Third Parties

We do not sell your personal information to third parties for monetary compensation. However, we may share your information in the following circumstances:

4.1 Service Providers and Vendors

We engage trusted third-party service providers to perform functions and provide services on our behalf. These providers are contractually obligated to protect your data and may only use it as directed by us. They include:

• Payment processing companies (e.g., Stripe, PayPal, Square)
• Food delivery and logistics partners
• Cloud hosting and infrastructure providers (e.g., Amazon Web Services, Google Cloud)
• Email marketing and communication platforms
• Analytics providers (e.g., Google Analytics)
• Customer relationship management (CRM) software vendors
• Fraud detection and cybersecurity services
• Customer support and helpdesk platforms

4.2 Business Partners and Affiliates

We may share certain information with our business partners and affiliated entities to facilitate joint promotions, co-branded offerings, or integrated services. Any such sharing will be done in accordance with applicable privacy laws and with appropriate safeguards in place.

4.3 Advertising and Marketing Partners

We may share information with advertising networks and marketing partners to deliver targeted advertisements and measure the performance of our campaigns. This sharing may be subject to opt-out mechanisms under applicable laws, including the CCPA/CPRA opt-out rights for sharing personal information for cross-context behavioral advertising.

4.4 Legal and Regulatory Disclosures

We may disclose your personal information to law enforcement agencies, courts, regulators, or other third parties when we believe disclosure is necessary or required by law, including:

• To comply with a subpoena, court order, or other legal process
• To protect the rights and safety of Mod Pizza, our employees, customers, or the public
• To investigate, prevent, or take action regarding potential illegal activities or fraud
• To respond to requests from government authorities in the United States

4.5 Business Transfers

In the event of a merger, acquisition, reorganization, bankruptcy, or sale of all or a portion of our assets, your personal information may be transferred to the acquiring entity as part of the transaction. We will provide notice before your personal information is transferred and becomes subject to a different privacy policy.

4.6 With Your Consent

We may share your personal information with other third parties for any purpose when you have given us your explicit consent to do so.

5. Data Security

We take the security of your personal information seriously and implement a variety of technical, administrative, and physical security measures designed to protect your data from unauthorized access, use, disclosure, alteration, or destruction.

5.1 Technical Security Measures

• Encryption: All data transmitted between your device and our servers is encrypted using Secure Socket Layer (SSL) / Transport Layer Security (TLS) technology.
• Data Encryption at Rest: Sensitive data stored on our servers is encrypted using industry-standard encryption algorithms.
• Firewalls and Intrusion Detection: We use firewalls and intrusion detection systems to monitor and protect our network infrastructure.
• Access Controls: Access to personal data is restricted to authorized personnel on a need-to-know basis.
• Multi-Factor Authentication: We employ multi-factor authentication for internal systems access.
• Regular Security Audits: We conduct periodic security assessments and vulnerability testing.

5.2 Administrative and Organizational Measures

• Employee training on data privacy and security best practices
• Data processing agreements with all third-party service providers
• Incident response plans and breach notification procedures
• Privacy impact assessments for new data processing activities

5.3 Limitations

While we strive to use commercially acceptable means to protect your personal information, no method of transmission over the Internet or method of electronic storage is 100% secure. We cannot guarantee absolute security. In the event of a data breach that affects your rights and freedoms, we will notify affected individuals and relevant authorities as required by applicable law.

6. Your Privacy Rights

Depending on your state of residence, you may have certain rights regarding your personal information. We are committed to honoring these rights in compliance with applicable United States privacy laws.

6.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights:

6.2 Rights Available to All U.S. Residents

Regardless of your state of residence, we provide the following general privacy rights to all users:

• Access: You may request access to the personal information we hold about you by contacting us at [email protected].
• Correction: You may request that we correct inaccurate or incomplete personal information.
• Deletion: You may request deletion of your personal data, subject to our legal obligations and legitimate business needs.
• Opt-Out of Marketing: You may opt out of receiving marketing communications from us at any time.
• Account Deactivation: You may request deactivation of your online account at any time.

6.3 How to Submit a Privacy Rights Request

To exercise any of your privacy rights, you may contact us through the following methods:

• Email: [email protected]
• Website: modpizza.digital

We will verify your identity before processing your request. We will respond to verifiable consumer requests within 45 days of receipt. If we require more time, we will inform you of the reason and the extension period (up to an additional 45 days). We may decline requests that we cannot verify, that are manifestly unfounded or excessive, or that conflict with our legal obligations.

6.4 Authorized Agents

California residents may designate an authorized agent to submit requests on their behalf. Authorized agents must provide proof of their authorization, and we may require direct verification from you to protect against fraudulent requests.

7. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to improve your browsing experience, analyze website traffic, deliver personalized content, and serve targeted advertisements. Cookies are small text files placed on your device when you visit our website.

You can control cookie preferences through your browser settings or through our cookie consent management tool available on our website. Please note that disabling certain cookies may affect the functionality of our platform. For comprehensive information about the specific cookies we use, their purposes, and how to manage them, please review our dedicated Cookie Policy available at modpizza.digital.

We also honor browser-level "Do Not Track" (DNT) signals where technically feasible, as well as opt-out preference signals such as the Global Privacy Control (GPC) for California residents.

8. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our general data retention guidelines are as follows:

When personal information is no longer needed for its original purpose and there is no legal requirement to retain it, we will securely delete, destroy, or anonymize it.

9. Children's Privacy

Our website and services are intended for individuals who are 18 years of age or older. We do not knowingly collect, use, or disclose personal information from children under the age of 13 without verifiable parental consent, in compliance with the Children's Online Privacy Protection Act (COPPA).

We do not direct our digital services specifically at minors, and we do not knowingly market our online platform to children. If you are a parent or legal guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at [email protected], and we will take steps to delete such information from our records as promptly as possible.

Individuals between the ages of 13 and 17 may use our services only with the explicit consent and supervision of a parent or legal guardian. We encourage parents and guardians to monitor their children's online activities and to instruct them about the importance of never providing personal information without parental permission.

10. International Data Transfers

Mod Pizza is based in the United States, and your personal information is primarily collected and processed in the United States. If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States, where data protection laws may differ from those in your country of residence.

By using our services, you consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy. We take steps to ensure that international data transfers are conducted with appropriate safeguards in place, including contractual protections with our service providers that operate internationally.

If you are located outside the United States and have concerns about cross-border data transfers, please contact us at [email protected].

11. Third-Party Links and Services

Our website and application may contain links to third-party websites, applications, or services that are not owned or controlled by Mod Pizza. This Privacy Policy applies only to information collected through our own platform and services. We are not responsible for the privacy practices of third-party sites and services.

We encourage you to review the privacy policies of any third-party websites or services that you visit. This includes, but is not limited to, social media platforms, payment processors, food delivery aggregators, and advertising networks that may have their own privacy practices and data collection policies.

12. Do Not Sell or Share My Personal Information

Under the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), California residents have the right to opt out of the sale or sharing of their personal information for cross-context behavioral advertising purposes.

While we do not sell personal information in the traditional sense, we may share certain categories of information with advertising partners in ways that may be considered "sharing" under California law. California residents may exercise their right to opt out by:

• Visiting the "Do Not Sell or Share My Personal Information" link on our website at modpizza.digital
• Submitting a request to [email protected]
• Enabling a browser-level opt-out preference signal such as the Global Privacy Control (GPC)

We will honor verified opt-out requests within 15 business days of receipt.

13. Your California Privacy Rights – Shine the Light

California Civil Code Section 1798.83 (the "Shine the Light" law) permits California residents who have provided personal information to us to request, once per calendar year, information about the categories of personal information we disclosed to third parties for those third parties' direct marketing purposes during the preceding calendar year and the names and addresses of those third parties.

To make such a request, please contact us at [email protected] with the subject line "California Shine the Light Request."

14. State-Specific Privacy Rights

In addition to California, residents of certain other U.S. states may have specific privacy rights under their state's laws. We are committed to honoring privacy rights granted under applicable state privacy laws, including but not limited to laws in Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Texas, Oregon, and other states that have enacted comprehensive consumer privacy legislation. These rights generally include the right to access, correct, delete, and port personal data, as well as the right to opt out of certain data processing activities such as targeted advertising and profiling. To exercise your state-specific rights, please contact us at [email protected].

15. Changes to This Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. When we make material changes to this policy, we will notify you by:

• Posting the updated Privacy Policy on our website at modpizza.digital with a new effective date
• Sending an email notification to registered account holders
• Displaying a prominent notice on our website homepage or app

Your continued use of our services after the effective date of any changes constitutes your acceptance of the updated Privacy Policy. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. The current version of this Privacy Policy is dated April 3, 2026.

16. Filing Complaints with Data Protection Authorities

If you believe that we have not complied with applicable privacy laws or this Privacy Policy in handling your personal information, you have the right to file a complaint with the appropriate regulatory authority.

16.1 Federal Trade Commission (FTC)

The Federal Trade Commission (FTC) enforces federal consumer protection laws, including privacy-related requirements under the FTC Act. You may file a complaint with the FTC at:

16.2 California Privacy Protection Agency (CPPA)

California residents may file complaints with the California Privacy Protection Agency (CPPA), which is responsible for enforcing the CCPA/CPRA:

16.3 State Attorney General Offices

Residents of other states may also file privacy-related complaints with their respective State Attorney General's office. We encourage you to contact your state's consumer protection division for guidance on the appropriate complaint procedure in your jurisdiction.

Before filing a formal complaint with any regulatory authority, we encourage you to contact us directly at [email protected] so that we may have the opportunity to address your concerns promptly and informally.

17. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or our data practices, please do not hesitate to contact our Privacy Team using the information below:

We are committed to resolving privacy inquiries in a timely and thorough manner. Please include your name, email address, and a detailed description of your inquiry or request so that we can respond to you efficiently. We will endeavor to respond to all privacy-related inquiries within 30 days of receipt, and to all verifiable consumer requests within the timeframes required by applicable law.